Refund policy

1. Security Deposit Requirement

• A security deposit is collected at the time of rental checkout.

• The deposit amount varies by product type (e.g., TV size, consoles) and is fully refundable upon satisfactory return.

2. Manufacturer Defects

• If your TV experiences a malfunction due to a manufacturer defect, as determined by GateTVs, we will:

  • Provide a free replacement unit at no additional cost.

  • Issue a full refund of your security deposit.

3. Customer-Caused Damage

• Damage resulting from misuse, negligence, or accidental breakage to be determined at GateTVs' sole discretion will result in:

  • Forfeiture of the full security deposit to cover repair or replacement costs.

4. Missing Components

• To ensure equipment readiness for the next renter, the following items must be returned:

  • Remote control

  • Power cables and HDMI cables

  • Original packaging/box

• If any component is missing, we will retain a portion of the security deposit to cover replacement costs

5. Inspection & Refund Timing

• We inspect all returned equipment at the time of pickup.

• Remaining deposit funds will be refunded via the original payment method within 14 business days of inspection.

Thank you for your cooperation. If you have questions about this policy, please contact us at info@gatetvs.com.