Shipping policy
GateTVs Delivery / Pickup Policy
Last Updated June 7, 2025
1. Delivery Areas
- On-Campus (Colgate University)
Free delivery to any Colgate University residence hall or official campus address.
- Off-Campus
Free delivery to all student apartments and houses within a 5-mile radius.
2. Processing & Delivery Time
- Order Confirmation
We send a confirmation email within 1 business day of receiving your order.
- Standard Delivery Window: All purchases will be delivered within 5 business days of your order date (subject to current product availability)
3. Delivery Scheduling
- After order confirmation, you’ll get a link to select a 15-minute delivery window that fits your schedule.
- To reschedule, please update your slot at least 12 hours beforehand via the same link.
4. Shipping Fees & Free Delivery
- Free Standard Delivery for on-campus and nearby off-campus housing.
- No extra handling or packaging fees.
5. What Happens on Delivery
- Our team brings your TV (plus remote, stand, box, and all other purchased goods) right to your door.
- We’ll set it up in your preferred room and confirm it powers on correctly. If issues arise with timing or other delivery conflicts, GateTV reserves the right to bypass TV setup.
- Any cords or cables will be neatly organized before we leave.
6. Returns & Pickups
- At term’s end, we handle pickup and inspection—no shipping on your part.
- You’ll receive a pickup-scheduling link two weeks before semester’s end.
- Please leave the TV, remote, and original box in a visible location; we’ll handle disassembly.
7. Note on Deliveries and Pickups
- In accordance with Colgate Residential Life and the student handbook, no vendors can access students residence without the student present. Therefore when scheduling a delivery/pickup students living in any on campus housing must be present during the scheduled time. Students living off campus can schedule deliveries even if they are absent during the time.
8. Questions & Contact
If you have any questions or need help:
- Email: info@gatetvs.com
- Phone/Text: (508) 948-9409